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Camera Icon Digital Photo Basics
  1. Pictures from Camera into Computer
  2. Getting Acquainted with Irfanview
  3. Basic Terms: View Size vs Print Size, etc.
  4. Virtually Free Photography - Naming Pics, Albums
  5. When Digital Camera Photos Can't Be Found
  6. Digital Photography for Not So Digital Seniors
   Crop, Resize, Align, Colors
  1. How to Crop and/or Resize a Photo
  2. Problem Enlarging Digital Pictures
  3. Understanding CYMK & RGB Colors
  4. How to Straighten (Rotate, Align) a Photo
  5. Darkrooms Replaced by Computers
  6. Be Your Own Photo Processing Studio
   Text in Pictures
  1. Adding Text to a Photo
  2. Text & Picture In a Word Text Box
   Displaying Your Pictures
  1. Printing Multiple Photos on a Single Page
  2. Displaying Your Photos as a Slideshow
  3. Printing Photo Thumbnail Sheets
  4. When Multiple Photos Don't All Fit on a Print-Out
  5. Print Yourself or Have Pics Processed Elsewhere?
   Online Images - Emailing Pics
  1. Reducing a Digital Photo's File Size
  2. Red X Instead of a Picture
  3. Reducing the File Size of a Video
  4. Print Yourself or Have Pics Processed Elsewhere?
  5. Copying Images from a Web Site or an Email
   Pic Formats - File Extensions
  1. Digital Picture Formats (JPG, BMP, GIF, TIF, etc)
  2. Difference Between "Drawing" & "Painting" Programs
  3. Digital Cameras & Megapixelss
  4. Choosing File Associations for Picture Files
  5. Understanding "Animated GIFs"
Email Icon Help with Email
  1. Moving Outlook Express DBX Files to a New PC
  2. Moving Email Address Book Names from one PC to Another
  3. Using BCCs (Blind Carbon Copies) to Protect Privacy
  4. Pictures, Attachments, Senders Blocked in Outlook Express
More PC Help & Other Free Programs Can Be Found Here.
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Don Edrington Since 1983: Helping Seniors Who Are New to PCs
Computer Tutor Don Columns Appear in
The Californian
& San Diego's North County Times

Counter-Top Juke Box


Update on this story 11/10/06:
Alienware has agreed to cancel the sale and refund our money.

A Tale of Two Businesses

Alienated by Alienware, but Amazed by MakeItWork.com... Alienware Computer

This column has never been intended as a review of particular companies, but my recent experience with two of them needs to be shared with other computer users. After weeks of research on the latest high-end computers, I decided that an Alienware had everything I wanted in a new PC.

However, its console is about twice as big and heavy as the average computer tower. So I asked for a two-year on-site extended warranty.

The computer performed beautifully for five weeks and suddenly died. No problem, I thought - my warranty will have a technician here in a day or two to replace what appeared to be a dead power supply. However, when I called for service, I was told that "on-site" didn't necessarily mean someone would come to the house, and that a technician would talk me through some steps that might lead to fixing the problem myself.

This tech then told me to open the case and follow his instructions. I mentioned having always been told that opening a computer's case would nullify its warranty. Not a problem, he assured me, and spent more than two hours telling me to disconnect and reconnect several of the machine's internal components. He finally said that the computer would have to be sent to Florida, where they would fix the problem and return it to me in two weeks.

I said this was totally unacceptable and that if they didn't send someone to the house within two days, I would return the computer and buy one locally. They said the 30-day return period” had expired and I had no choice but to do as they said.

Alienware Reneging on its Warranty

I said this was reneging on their warranty and that I would expect a full refund. However, before returning the computer, I had the problem of getting my personal files off of a hard drive that couldn't be booted.

So I called MakeItWork.com and explained the situation. They had a technician at my house the next morning who cleared the hard drive and then asked if I wanted the dead power supply replaced - she had one in her company car. If Alienware had done this, the issue would have then been resolved and over with. But they didn't, and I had already bought another computer.

As for MakeItWork.com, the company has technicians covering the coastal communities of Southern California from Santa Barbara to San Diego.

Stephanie Concepcion was mine, and I've never had more professional service in my three decades of owning computers. I couldn't have been more pleased, and I recommend the company to anyone who needs a computer technician to make a house call.


More PC Help & Other Free Programs Can Be Found Here.

© - Donald Ray Edrington - 2006 - All Rights Reserved


Contact Information on Don Can Be Found Here.

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